Returns & Exchanges

INITIATE A RETURN

Returns & Exchanges from Australia

We hope you love your Kirstin Ash jewellery. If something isn’t quite right, you can lodge a return online for a refund, gift card or exchange via our returns portal.

International Returns & Exchanges

If your order was placed on or before 25 August and you're experiencing issues submitting your international return or exchange via our returns portal, please email us at hello@kirstinash.com with your order number and return details, and our team will assist you directly.

RETURNS POLICY

Customers have 14 days from the date of delivery for a refund.

Customers returning their order for an exchange or store credit enjoy an extended returns period of 21 days from the date of delivery. Any items received after this timeframe will be returned to the sender.

Your purchase can be returned for a credit voucher, exchange or refund for all full priced items that are unworn and in original condition.

Final sale items discounted at 30% off or more cannot be returned unless deemed faulty.

Earrings cannot be returned and/or exchanged unless deemed faulty or submitting a warranty claim. Purchases for engraved items are final, returns cannot be accepted once the jewellery has been customised.

Returns will only be considered if your jewellery is purchased from www.kirstinash.com. We do not offer returns for items purchased from our stockists.

If your jewellery matches the above conditions, have your order number and email ready and lodge a return via our returns portal.

Once returns are received, they will be processed within 5 business days.

A standard handling fee of $10 AUD / $10 NZD will apply for all returns in Australia and New Zealand and will be deducted from your refund. For all other international returns, a handling fee of $20 AUD equivalent will apply and will be deducted from your refund.

Refunds

We endeavour to process returns daily Monday - Friday but please allow up to 5 business days from the date the return parcel is received.

Once your return is received and inspected, our returns department will notify you of the status of your return. If your return has been accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take 5 - 10 business days to appear in your account due to the processing times of your financial institutions.

Shipping fees and any duties and taxes from the original order are non refundable.