Shipping

ORDER PROCESSING

All orders are processed within 24 - 48 hours, Monday through Friday, and shipped via your selected shipping service. All orders placed prior to 1PM AEDT (Monday-Friday) will be shipped on the same day.

We process our orders quickly, but we now offer order editing within the first 15 minutes of purchase, allowing you to modify, cancel, add or remove items once an order has been placed. This includes changes to sizes, colours, quantities, products, address and contact details.

If you've made an error with your shipping address and the 15 minute editing window has lapsed, please contact our Customer Care team as soon as possible. While we'll do our best to assist before your order is dispatched, we cannot guarantee that address changes can be made once the editing window is closed.

Email or call us on hello@kirstinash.com or 027908 4208

CLICK & COLLECT

Prefer to pick up your order in person? Click & Collect is available from our Kent Street Residency in the Sydney CBD.

Collection is available Monday to Friday, between 9am and 4pm. Orders are ready within 24 hours of being placed. Orders placed after 3pm AEDT, or on a weekend, will be ready the following business day.

We will email you as soon as your order is ready to collect. Please have your order confirmation and a valid ID ready to show when you arrive.

In the unlikely event that a piece is out of stock, our team will be in touch to let you know, your order will be cancelled and you will be refunded in full.

Questions? Email us at hello@kirstinash.com or call 02 7908 4208

CHRISTMAS CUT-OFFS WITHIN AUSTRALIA

To have your order arrive before Christmas, please place it by the dates below:

Standard Shipping

Western Australia, Tasmania & Northern Territory: order by Thursday 10 December
All other states: order by Thursday 17 December

Express Shipping

Western Australia, Tasmania & Northern Territory: order by Friday 18 December
All other states: order by Monday 21 December

For those last-minute gifts, we recommend choosing Express Shipping, or, for our Sydney based customers - collecting your order from our studio by 23rd December.

Shipping on Australian Orders

All Australian orders are sent via Australia Post. To check your estimated delivery times, please check your postcode here. 

DELIVERIES

All orders require a signature upon delivery. If you are not home at the time of delivery, your parcel will be taken to your nearest post office for collection. You will need to present your missed delivery card and a valid form of ID to collect your order.

If you prefer to waive the signature requirement, you can update your delivery preferences through the Australia Post app before delivery.

New Zealand Orders

New Zealand orders are sent from our base in Christchurch. Delivery is typically 1-3 business days. However please note, for engraved orders and any items are out of stock, we do also send from our Sydney studio using DHL Express with delivery typically taking 1-3 business days.

United Kingdom Orders

UK orders are sent from our Australia Studio via DHL Express. Delivery is typically 3-5 business days depending on your location.

We are unable to ship to PO Boxes, apologies for any inconvenience this may cause.

All duties and taxes are covered for our customers and there will be no customs delays due to this.

Europe Orders

European orders are sent from our Australia Studio via DHL Express. Shipping for European countries is between 3-5 business days. To find out more information about your location please click here

We are unable to ship to PO Boxes, apologies for any inconvenience this may cause.

All duties and taxes are covered for our customers and there will be no customs delays due to this.

United States Orders

US orders are sent from our Australia Studio via DHL Express and are delivered within 3-5 business days depending on your location. We are unable to ship to PO Boxes, apologies for any inconvenience this may cause.

Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.

Other International Orders

Other international orders are sent via DHL Express service and are typically received within 5-14 business days (depending on location).

Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.