Hi Christine,
Thank you for taking the time to share your feedback. We are so sorry to hear that you’ve lost one of your Valencia Topaz Hoops due to the hinge coming loose. We completely understand how disappointing this would have been, especially after only having them for a few short weeks.
Our sterling silver pieces are covered by a 6 month warranty, and as your earrings are still well within this timeframe, we would love to arrange a replacement for you. Could you please email our Customer Care team so we can organise this for you?
We are also flagging this with our Quality Control team for review, as we want to make sure we’re continuing to maintain the quality our customers expect from us.
Thank you again for bringing this to our attention, Christine. We look forward to getting this resolved for you.
Kindest,
Kirstin Ash Customer Service Team